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How hdhu4 Handles Your Account and Data

This page sets out how we operate your account, what data we hold, and what rules apply when you access hdhu4 from Pakistan.

Account TermsPrivacy and DataJazzCash, Easypaisa, Raast Payment RulesCookie PolicyContact and Requests
hdhu4 How hdhu4 Handles Your Account and Data
DATA AND SECURITY DETAIL

How We Protect and Manage Your Information

Account Security

Every login on hdhu4 goes through an OTP step tied to your registered mobile number. If the OTP does not match, access is blocked until you verify through the account recovery flow.

Cookie Handling

We use session cookies to keep you logged in and performance cookies to see which parts of the lobby you visit most. You can adjust cookie preferences in your browser settings at any time.

Payment Data Retention

JazzCash, Easypaisa and Raast transaction records are held for the period required to process disputes or account reviews. We do not store full card or wallet credentials on our servers.

Data Correction Requests

If your account name, contact number or payment wallet detail is wrong, submit a correction request via the Help Centre. We verify against your original registration document before making any change.

POLICY CONTACT PATHS

Reach Us About Legal or Account Queries

Team online

Email Support

Send your legal or data query to our support email. We respond to account-related legal requests and data correction submissions on a rolling basis during operational hours.

Live Chat

Open the chat widget from any page on hdhu4. For policy or account questions, select the Account and Legal option so your message reaches the right team directly.

Account Help Centre

Your account dashboard includes a Help section where you can log a formal request for data access, data deletion or account corrections without needing to contact support separately.

Frequently Asked Legal Questions

We hold your name, mobile number, payment wallet identifiers for JazzCash, Easypaisa or Raast, and your transaction history. No additional data is collected beyond what is needed to run your account.

Yes. Submit a data access request through the Help Centre in your account dashboard. We will confirm the request and provide the relevant records within the timeframe set by our policy.

Use the Account Help Centre to submit a deletion request. Some payment and transaction records are retained for a mandatory period; we will confirm exactly what can be removed and when.

Access depends on local law and applies only in eligible regions. If your location falls outside permitted regions, you may not be able to reach the lobby or complete account registration.

Submit a payment wallet update through account support. We verify the new number against your identity record before linking it to your account. Withdrawals remain on hold during the verification period.

Raise a dispute through live chat or email support, selecting the Account and Legal category. Our team reviews the account record and responds with a written explanation of the decision.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.